Manufacturing Customer Support Specialist
6 days ago
We are seeking a highly motivated and detail-oriented Customer Support Representative to join our team at WH Bagshaw Company. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Interface with customers via email to resolve inquiries and concerns.
- Prepare quotations for customers and coordinate with various departments to handle customer orders and concerns.
- Monitor daily production and shipments, managing customer changes and communicating with the production floor on priorities.
- Utilize our ERP system to process orders, track shipments, and maintain customer records.
- Attend production meetings and provide input on sales trends and forecasts.
- Work authorization in the United States.
- 3 years of experience in a manufacturing setting.
- Demonstrated career progression showing increasing levels of responsibility.
- Strong mathematical skills for managing inventory and processing orders accurately.
- Experience in sales and/or customer service.
- Excellent written and verbal communication skills.
- Outgoing personality with the ability to build rapport with customers and manufacturing personnel.
- Detail-oriented and highly organized with strong multitasking abilities.
- Proficiency in Microsoft Windows operating systems and software.
- Experience using an ERP system for order processing and inventory management.
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- A competitive salary and benefits package.
WH Bagshaw Company is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.
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