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Manufacturing Customer Support Specialist

2 months ago

Nashua, New Hampshire, United States WH Bagshaw Company Full time
About the Role

We are seeking a highly motivated and detail-oriented Manufacturing Customer Support Representative to join our team at WH Bagshaw Company. As a key member of our customer-facing team, you will play a critical role in providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Interface with customers via email to resolve inquiries, provide quotations, and coordinate with various departments to handle customer concerns.
  • Monitor daily production and shipments, managing customer changes, and communicating with the production floor on priorities.
  • Utilize our ERP system to process orders, track shipments, and maintain accurate customer records.
  • Attend production meetings and provide input on sales trends and forecasts.
  • Perform other duties and projects aligned with your skill set and experience.
Requirements
  • Work authorization in the United States (required)
  • 3 years of experience in a manufacturing setting
  • Demonstrated career progression showing increasing levels of responsibility
  • Strong mathematical skills for managing inventory and processing orders accurately
  • Experience in sales and/or customer service
  • Excellent written and verbal communication skills
  • Outgoing personality with the ability to build rapport with customers and manufacturing personnel
  • Detail-oriented and highly organized with strong multitasking abilities
  • Proficiency in Microsoft Windows operating systems and software
  • Experience using an ERP system for order processing and inventory management
  • Minimum of 2 years of post-secondary education in a related field (preferred)
Work Environment

This is a full-time (40 hours) in-office position located in Nashua, NH. The work schedule is Monday - Thursday: 8:00am - 5:00pm, and alternating Fridays 8:00am - 4:00pm.

How to Apply

Qualified candidates will be interviewed via video call. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.