Customer Service Advocate

4 days ago


Buffalo, New York, United States Healthworks WNY Full time
Job Title: Customer Service Advocate

The estimated salary for this position is around $45,000 per year.

About Healthworks WNY:
Healthworks WNY is a reputable healthcare organization dedicated to providing top-notch services to its patients. We are seeking a skilled Customer Service Advocate to join our team and contribute to our mission of delivering exceptional patient care.

Key Responsibilities:
As a Customer Service Advocate, you will be responsible for preparing patients for their appointments, ensuring smooth patient flow throughout the clinic, and maintaining and coordinating patient schedules. You will also be fielding incoming phone calls and emails, assisting with employer paperwork, and covering at other locations as needed.

Required Skills and Qualifications:
To succeed in this role, you must have excellent communication skills, both written and verbal. You should also demonstrate personal responsibility, integrity, and the ability to handle Protected Health Information (PHI) in accordance with HIPAA guidelines. Additionally, you should possess attention to detail, basic computer skills, and the ability to work independently and as part of a team.

Benefits:
We offer a comprehensive benefits package, including competitive pay, opportunities for professional growth and development, and a supportive work environment.

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