Business Solutions Analyst I
4 weeks ago
As a Business Solutions Analyst I, you will serve as a liaison between IT, Operations, and the business line to analyze non-standard business and user needs, document requirements, and resolve complex system problems. You will coordinate and support new and existing applications, research, identify, and develop solutions to problems, and be involved in the planning, testing, implementation, and documentation of system enhancements and conversions.
Key Responsibilities:
- Serve as a liaison between IT, Operations, and the business line to analyze non-standard business and user needs, document requirements, and resolve complex system problems
- Coordinate and support new and existing applications
- Research, identify, and develop solutions to problems
- Involved in the planning, testing, implementation, and documentation of system enhancements and conversions
- Identify system enhancements, document business needs, and determine impact to current system processing
- Work with programmers and business partners to ensure accuracy of enhancements
- Facilitate meetings with business partners to extract information, ideas, and thoughts; ensure all involved reach a cohesive decision
- Communicate upcoming changes to business partners and assist with training efforts
- Anticipate customer needs and proactively develop solutions to meet them
- Act as team leader for projects
- Plan and work flexibly to a deadline
- Other duties as assigned
Requirements:
- 3 years FCBI experience or 3 years business analysis experience
- At least 18 years of age
- Bachelors Degree preferred
- Knowledge of business concepts and requirements
- Experience facilitating meetings and gathering information
- Proficient in Microsoft Office
- Excellent communication, interpersonal, and presentation skills across all organizational levels are required
- Strong analytical skills and high attention to detail to ensure that business requirements are fulfilled
- Ability to quickly understand and analyze the business, applications, and technical functions of the organization
- Demonstrated ability to succeed in a complex and dynamic work environment
- Ability to meet deadlines, handle confidential data, and remain calm when dealing with difficult situations
- Ability to work independently and provide updates to management
- Ability to work under pressure and maintain focus
- Must successfully pass background investigation according to company policy
- Must be able to get along with co-workers and work effectively in a team environment
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