Leadership Position in Customer Experience

3 weeks ago


Palmyra, New York, United States EnPro Full time

**Role Overview:**

This position is responsible for overseeing customer service operations and ensuring that customers receive exceptional support. You will be part of a dynamic team that prioritizes outstanding service and customer satisfaction.

  • Duties and Responsibilities:
  • Develop and maintain a deep understanding of Garlock products and services to effectively address customer inquiries.
  • Work collaboratively with cross-functional teams, including Marketing, Engineering, and Quality Assurance to resolve complex customer issues.
  • Mentor and develop a team of customer account representatives to ensure they have the necessary skills and knowledge to deliver exceptional customer experiences.
  • Implement performance improvement plans and monitor team performance to drive results.
  • Utilize Voice of Customer to drive process improvements within the customer service group.

Your Background:

We are seeking a candidate with a strong track record of leadership experience and a passion for delivering exceptional customer experiences. Your ability to communicate effectively, both verbally and in writing, and your experience working in a fast-paced environment make you well-suited for this role.

Benefits Package:

In addition to a competitive salary range of $60,600 - $98,400 annually, we offer a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k) matching, and supplemental insurance options.



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