Leadership Position in Customer Experience
3 weeks ago
**Role Overview:**
This position is responsible for overseeing customer service operations and ensuring that customers receive exceptional support. You will be part of a dynamic team that prioritizes outstanding service and customer satisfaction.
- Duties and Responsibilities:
- Develop and maintain a deep understanding of Garlock products and services to effectively address customer inquiries.
- Work collaboratively with cross-functional teams, including Marketing, Engineering, and Quality Assurance to resolve complex customer issues.
- Mentor and develop a team of customer account representatives to ensure they have the necessary skills and knowledge to deliver exceptional customer experiences.
- Implement performance improvement plans and monitor team performance to drive results.
- Utilize Voice of Customer to drive process improvements within the customer service group.
Your Background:
We are seeking a candidate with a strong track record of leadership experience and a passion for delivering exceptional customer experiences. Your ability to communicate effectively, both verbally and in writing, and your experience working in a fast-paced environment make you well-suited for this role.
Benefits Package:
In addition to a competitive salary range of $60,600 - $98,400 annually, we offer a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k) matching, and supplemental insurance options.
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