Customer Service Team Lead Expert
3 weeks ago
**Job Summary:**
We are seeking a highly skilled and experienced Team Lead to oversee general customer service functions and deliver exceptional customer experiences. As a key member of our team, you will play a pivotal role in leading a team of customer account representatives and supporting the customer service manager in day-to-day operations.
- Main Responsibilities:
- Establish and maintain positive customer relations by promptly addressing customer issues, complaints, and errors while providing operational or procedural recommendations to enhance overall satisfaction.
- Act as an inside contact and liaison for Garlock Customers, Area Managers, Regional Managers, Product Line and Marketing personnel, Quality Assurance, Engineering, and/or shipping to assist on difficult or delayed requests.
- Encourage positivity in the workplace, work cooperatively with other Garlock departments, attend, participate in, and lead meetings and other Garlock functions.
- Continuously drive change and improvement within the team.
- Handle confidential matters discreetly while safeguarding sensitive information related to all things at Garlock or ENPRO.
- Lead onboarding for new employees and mentor and assist with training as needed.
- Monitor team performance, provide feedback, and implement performance improvement plans as needed.
- Conduct individual meetings with each direct report bi-weekly with an emphasis on their development.
About You:
We are looking for a candidate with a Bachelor's Degree and 3-5 years of customer service experience, including experience working in a leadership capacity. Your excellent verbal and written communication and listening skills, ability to perform multiple functions in a fast-paced environment, and analytical and problem-solving abilities make you an ideal fit for this role.
Salary Range: $60,600 - $98,400 annually, depending on your background, education, and experience.
-
Team Lead
3 weeks ago
Palmyra, New York, United States EnPro Full timeAbout This RoleYou will establish and maintain positive customer relations by promptly addressing customer issues, complaints, and errors while providing operational or procedural recommendations to enhance overall satisfaction.As an inside contact and liaison, you will assist Garlock customers, Area Managers, Regional Managers, Product Line personnel,...
-
Team Lead for Exceptional Customer Service
3 weeks ago
Palmyra, New York, United States EnPro Full time**About the Role:**This is a unique opportunity to join a dynamic team that values innovation and customer satisfaction. As a Team Lead, you will play a critical role in driving business growth and improving customer experiences.Main Responsibilities:Oversee customer service operations and ensure that customers receive timely and effective...
-
Customer Experience Lead
7 days ago
Palmyra, New York, United States EnPro Full timeAbout the RoleWe are seeking an experienced leader to join our customer service team. As a Team Lead, you will be responsible for overseeing general customer service functions and leading a team of customer account representatives.You will establish and maintain positive customer relations by promptly addressing customer issues, complaints, and errors while...
-
Customer Service Representative
7 days ago
Palmyra, New York, United States KWIK FILL Full timeJoin Our Cashier TeamKwik Fill is seeking a reliable and detail-oriented Cashier to join our team. This role involves operating the cash register accurately, handling customer transactions, and maintaining a safe and clean work environment. As a member of our team, you will be part of a dynamic retail organization committed to providing excellent customer...
-
Post Office Service Representative
3 weeks ago
Palmyra, New York, United States US Postal Service Full timeAbout the Position:The US Postal Service is seeking a professional and self-motivated individual to join our team as a Rural Carrier Associate. As a key member of our delivery team, you will be responsible for delivering mail to customers along a prescribed rural route using a vehicle.Key Accountabilities:Caseload management and delivery of mail according to...
-
Team Support Specialist
7 days ago
Palmyra, New York, United States EnPro Full timeKey ResponsibilitiesThis role is ideal for an individual who is passionate about delivering exceptional customer experiences. As a Customer Service Team Lead, you will:Establish and maintain positive customer relationshipsLead a team of customer account representativesOversee general customer service functionsMonitor team performance and implement...
-
Customer Service Representative
3 weeks ago
Palmyra, New Jersey, United States Wawa Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Wawa. This key role is responsible for delivering exceptional customer experiences, ensuring a positive shopping environment for all customers.The ideal candidate will possess excellent communication skills, the ability to work in a fast-paced...
-
Senior Customer Experience Manager
3 weeks ago
Palmyra, New York, United States EnPro Full timeAbout the RoleThis is a unique opportunity to join EnPro as a Customer Service Team Lead and contribute to the company's success by delivering exceptional customer experiences. As a key member of the customer service team, you will oversee general customer service functions, lead day-to-day operations, and support the company's commitment to outstanding...
-
Leadership Position in Customer Experience
3 weeks ago
Palmyra, New York, United States EnPro Full time**Role Overview:**This position is responsible for overseeing customer service operations and ensuring that customers receive exceptional support. You will be part of a dynamic team that prioritizes outstanding service and customer satisfaction.Duties and Responsibilities:Develop and maintain a deep understanding of Garlock products and services to...
-
Cashier Team Member Position
4 weeks ago
Palmyra, New York, United States Kwik Trip Full timeKwik Trip is looking for a highly motivated individual to join our team as a Cashier. As a Cashier at Kwik Trip, you will be responsible for operating the cash register and other required equipment with accuracy. This includes managing cash transactions, processing payments, and handling customer queries in a friendly and efficient...
-
Mail Delivery Route Professional
3 weeks ago
Palmyra, New York, United States US Postal Service Full timeAbout the Job:We are seeking a dedicated and organized individual to join our team as a Rural Carrier Associate. As a key member of our delivery team, you will be responsible for delivering mail to customers along a prescribed rural route using a vehicle.Main Responsibilities:Manage caseloads and ensure timely delivery of mailProvide exceptional customer...
-
Retail Service Representative
3 weeks ago
Palmyra, New York, United States KWIK FILL Full timeJob Title: Retail Service Representative Estimated Salary: $17.00 per hour.KWIK FILL is hiring a Retail Service Representative to provide excellent customer service and ensure a positive shopping experience.Key Responsibilities:Customer Engagement: Offer appropriate customer service, respond to customer inquiries, and suggest merchandise purchases.Cash...
-
Lead Nurse Manager
4 weeks ago
Palmyra, New Jersey, United States Haven Behavioral Healthcare Full timeHaven Behavioral Healthcare seeks an experienced and compassionate Lead Nurse Manager to oversee patient care in our psychiatric hospital. This key role is responsible for coordinating incident response, providing direct nursing care, and supporting direct care staff in a fast-paced environment.About the Role:Coordinates on-site response to incidents,...
-
Property Services Technician
1 week ago
Palmyra, New Jersey, United States Palmyra Harbour Condominium Associa Full timeJob OverviewWe are seeking a dedicated and detail-oriented Maintenance Associate to join our team at Palmyra Harbour Condominium Associa. In this role, you will be responsible for maintaining the property's common areas and buildings, ensuring they remain safe and well-maintained.Your key responsibilities will include:Daily inspections to identify any issues...
-
Service Operations Supervisor
3 weeks ago
Palmyra, New York, United States EnPro Full timeAbout Our TeamWe value diversity in the workplace and are committed to creating an inclusive environment where all employees feel valued and respected. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your...
-
Retail Sales Associate
7 days ago
Palmyra, New York, United States Kwik Trip Full timeCashier Job DescriptionWe are seeking a skilled Cashier to join our team at Kwik Trip. In this role, you will be responsible for operating the cash register and other required equipment with accuracy, providing exceptional customer service, and suggesting merchandise purchases to customers.Key Responsibilities:Operate the cash register and additional...
-
Automotive Parts Delivery Specialist
7 days ago
Palmyra, New York, United States Fenix Parts Inc Full timeJob Description: Automotive Parts Delivery SpecialistFenix Parts Inc is expanding rapidly and seeking a skilled Automotive Parts Delivery Specialist to join our team. As a key player in our logistics operations, you will play a crucial role in ensuring the highest standards of customer service and satisfaction.Responsibilities:* Manage home-daily delivery...
-
Substitute Bus Operator
2 weeks ago
Palmyra, New York, United States Palmyra-Macedon Central School District Full timeJob Summary:The Palmyra-Macedon Central School District is seeking a reliable and safety-conscious Substitute Bus Driver to operate a commercial motor vehicle on assigned routes and for special events. As the face of the district, this individual will ensure the safe transportation of students and provide exceptional customer service.About the Role:We are...
-
Safe Transportation Specialist
1 month ago
Palmyra, New York, United States Palmyra-Macedon Central School District Full timeOverviewThe Palmyra-Macedon Central School District is seeking a skilled Substitute Bus Driver to join our team. This role requires exceptional driving skills, attention to safety, and excellent customer service. As a Substitute Bus Driver, you will play a vital part in ensuring the safe transportation of our students to and from school.About the JobThis is...
-
Route Carrier
7 days ago
Palmyra, New York, United States Fenix Parts Inc Full timeRoute Carrier Job Overview: Fenix Parts Inc is seeking a reliable and skilled Route Carrier to join our team. As a Route Carrier, you will be responsible for safely and efficiently delivering OEM automotive parts to our customers. Your role will involve managing daily delivery routes, loading and unloading parts, and maintaining your assigned vehicle. You...