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Pet Care Specialist

4 weeks ago

New York, New York, United States VCA Animal Hospitals Full time
Job Summary

We are seeking a skilled Pet Care Specialist to join our team at VCA Animal Hospitals. As a key member of our client care team, you will be responsible for providing exceptional customer service and support to our clients and their pets.

Key Responsibilities:

  • Provide excellent customer service and support to clients and their pets
  • Schedule and confirm appointments
  • Place outbound calls for follow-ups and prospective clients
  • Present and explain fees, including processing payments
  • Recommend and obtain products and services, including prescriptions
  • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
  • Manage medical records, charts, reports, and correspondence

Requirements:

  • At least one year of proven past experience helping customers
  • High School Diploma/GED or equivalent
  • Excellent listening and communication skills
  • Compassion for pets and people, as well as awareness and understanding of others' reactions
  • Proven decision-making skills to choose the most appropriate course of action
  • The ability to integrate new information into problem-solving
  • Proficiency in Microsoft Office
  • Willingness to work non-traditional hours, including nights, weekends, and holidays
  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets

Benefits:

  • Competitive compensation
  • Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
  • 401(k) plan
  • Generous personal pet care discounts