Night Auditor Position

4 weeks ago

Rapid City, South Dakota, United States Rapid City Best Western Ramkota Hotel Full time
Job Summary:

We are seeking a friendly and detail-oriented Night Auditor to join our team at the Rapid City Best Western Ramkota Hotel. As a Night Auditor, you will be responsible for attending to guests' needs, including registration, checkout, and cashiering. If you have a passion for delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house.
  • Explain and provide any promotional items to each guest checking in.
  • Respond promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met.
  • Cover other areas of the hotel as needed.
  • Document any guest accidents by completing the accident report form.
  • Complete the maintenance log whenever a complaint is reported.
  • Maintain all areas of the front desk.
  • Take the initiative to greet guests in a friendly and warm manner.
  • Other duties as assigned.
Qualifications:
  • High School diploma/GED required.
  • Previous experience in hospitality preferred.
  • Customer service experience required.
  • Experience handling cash, credit card procedures, and use math concepts.
  • Attention to detail and organized.
About Us:

At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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