Hospitality Operations Manager
6 days ago
Gottstein Corporation is seeking an exceptional Hospitality Operations Manager to lead the daily operations of our craft beer and live music venue.
Responsibilities- Guest Experience & Service
- Deliver unparalleled hospitality, creating a warm atmosphere for all guests.
- Handle inquiries, complaints, and feedback promptly and professionally.
- Develop and implement service standards for a consistent guest experience.
- Collaborate with staff to maintain high customer satisfaction levels.
- Team Leadership & Staff Management
- Recruit, train, and manage a motivated hospitality team.
- Schedule shifts and ensure proper staffing for events and peak times.
- Conduct performance evaluations and provide feedback.
- Foster a positive team culture, encouraging collaboration and growth.
- Venue Operations
- Oversee daily operations, including opening and closing procedures.
- Maintain cleanliness, organization, and compliance with health and safety regulations.
- Manage vendor relationships and coordinate inventory orders.
- Ensure proper storage of craft beer and other products.
- Handle cash management and financial reporting.
- Event & Entertainment Management
- Collaborate with the events team to coordinate live music, beer tastings, and special events.
- Ensure smooth event execution, working closely with artists, promoters, and staff.
- Manage ticketing, crowd control, and security measures for live performances.
- Assist with marketing initiatives, including promotions and event advertising.
- Craft Beer Knowledge & Menu Development
- Maintain strong knowledge of craft beer styles, trends, and brewing techniques.
- Collaborate with the head bartender and kitchen team to curate a beer list.
- Engage guests with beer knowledge and recommend pairings or new arrivals.
- Work with suppliers and local breweries to create exclusive or seasonal beer offerings.
- Proven experience in hospitality or venue management.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Passion for craft beer and live music, with knowledge of the local beer scene.
- Exceptional communication and interpersonal skills.
- Experience managing events, live performances, or other entertainment.
- Financial acumen, including budgeting, inventory control, and P&L management.
- Ability to work flexible hours, including nights, weekends, and holidays.
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