Hospitality Operations Manager

6 days ago


Hazleton, Pennsylvania, United States Gottstein Corporation Full time
Job Overview

Gottstein Corporation is seeking an exceptional Hospitality Operations Manager to lead the daily operations of our craft beer and live music venue.

Responsibilities
  • Guest Experience & Service
    • Deliver unparalleled hospitality, creating a warm atmosphere for all guests.
    • Handle inquiries, complaints, and feedback promptly and professionally.
    • Develop and implement service standards for a consistent guest experience.
    • Collaborate with staff to maintain high customer satisfaction levels.
  • Team Leadership & Staff Management
    • Recruit, train, and manage a motivated hospitality team.
    • Schedule shifts and ensure proper staffing for events and peak times.
    • Conduct performance evaluations and provide feedback.
    • Foster a positive team culture, encouraging collaboration and growth.
  • Venue Operations
    • Oversee daily operations, including opening and closing procedures.
    • Maintain cleanliness, organization, and compliance with health and safety regulations.
    • Manage vendor relationships and coordinate inventory orders.
    • Ensure proper storage of craft beer and other products.
    • Handle cash management and financial reporting.
  • Event & Entertainment Management
    • Collaborate with the events team to coordinate live music, beer tastings, and special events.
    • Ensure smooth event execution, working closely with artists, promoters, and staff.
    • Manage ticketing, crowd control, and security measures for live performances.
    • Assist with marketing initiatives, including promotions and event advertising.
  • Craft Beer Knowledge & Menu Development
    • Maintain strong knowledge of craft beer styles, trends, and brewing techniques.
    • Collaborate with the head bartender and kitchen team to curate a beer list.
    • Engage guests with beer knowledge and recommend pairings or new arrivals.
    • Work with suppliers and local breweries to create exclusive or seasonal beer offerings.
    Requirements
    • Proven experience in hospitality or venue management.
    • Strong leadership skills with the ability to motivate and manage a diverse team.
    • Passion for craft beer and live music, with knowledge of the local beer scene.
    • Exceptional communication and interpersonal skills.
    • Experience managing events, live performances, or other entertainment.
    • Financial acumen, including budgeting, inventory control, and P&L management.
    • Ability to work flexible hours, including nights, weekends, and holidays.
    Estimated Salary: $60,000 - $80,000 per year


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