Craft Beer and Live Music Venue Operations Manager

5 days ago


Hazleton, Pennsylvania, United States Gottstein Corporation Full time

We are seeking a dynamic and organized Hospitality Manager to oversee the daily operations of our craft beer and live music venue in New York City. This role is essential in creating a vibrant and memorable experience for guests while ensuring efficient management of staff, service, and overall venue atmosphere.

The ideal candidate has a love for craft beer, live music, and exceptional hospitality, with a keen understanding of what makes each guest's experience unique and enjoyable. Our team is passionate about delivering exceptional customer service and providing a world-class entertainment experience.

This is a fantastic opportunity to join a fast-paced and exciting industry as part of the Gottstein Corporation team.

Key Responsibilities:
  • Guest Experience & Service:
    • Deliver exceptional hospitality and ensure a warm, inviting atmosphere for all guests.
    • Handle guest inquiries, complaints, and feedback promptly and professionally.
    • Develop and implement service standards to create a consistent guest experience.
    • Work closely with bar staff, security, and service teams to maintain high levels of customer satisfaction.
  • Team Leadership & Staff Management:
    • Recruit, train, and manage a motivated hospitality team including bar staff, servers, and support staff.
    • Schedule staff shifts and ensure proper staffing levels for events and peak times.
    • Conduct performance evaluations, provide feedback, and identify training needs.
    • Foster a positive team culture, encouraging collaboration and professional growth.
  • Venue Operations:
    • Oversee the day-to-day operations, including opening and closing procedures.
    • Ensure all areas are clean, well-maintained, and comply with health and safety regulations.
    • Manage vendor relationships and coordinate with suppliers for inventory and orders (beer, food, and supplies).
    • Maintain inventory controls and ensure proper storage of craft beer and other products.
    • Handle cash management, including daily reconciliation and financial reporting.
  • Event & Entertainment Management:
    • Collaborate with the events team to coordinate live music, beer tastings, and special events.
    • Ensure smooth execution of events, working closely with artists, promoters, and staff.
    • Manage ticketing, crowd control, and security measures for live performances.
    • Assist with marketing initiatives, including promotions, social media, and event advertising.
  • Craft Beer Knowledge & Menu Development:
    • Maintain a strong understanding of craft beer styles, trends, and brewing techniques.
    • Collaborate with the head bartender and kitchen team to curate a beer list that complements the venue's offerings.
    • Engage guests with beer knowledge and recommend pairings or new arrivals.
    • Work with suppliers and local breweries to create exclusive or seasonal beer offerings.


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