Security Operations Manager

4 weeks ago

Corpus Christi, Texas, United States Allied Universal® Full time
Job Description

Allied Universal is a leading security and facility services company that offers rewarding careers with a sense of purpose. As a Security Account Manager, you will be part of a dynamic, diverse, and inclusive team that fuels a culture that reflects in our communities and customers we serve.

The ideal candidate will have a strong background in contract security, facilities management, military, or law enforcement experience, with a minimum of two years of business management/operations/supervisory experience. You will be responsible for day-to-day operations of an assigned account, including hiring, training, disciplining, and terminating staff. You will also be responsible for building, improving, and maintaining relationships with clients and employees, developing and retaining staff, coordinating necessary support services, and solving problems to effectively run the account.

Responsibilities:

  • Supervise the day-to-day security operations of an assigned client site
  • Manage a team of security officers, site, and/or shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support
  • Ensure the client site is provided with high-quality security services to protect people and property
  • Build, improve, and maintain effective relationships with both clients and employees
  • Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
  • Ensure all required reporting and contract compliance requirements are met
  • Assure regular communication of issues or programs with clients
  • Handle any escalated security issues or emergency situations appropriately
  • Other management responsibilities as determined by leadership

Qualifications:

  • Four-year degree in Criminal Justice, Business Administration, or related field
  • Previous contract security, facilities management, military, or law enforcement experience
  • At least two years of business management/operations/supervisory experience (depending on size/scope of client)
  • Ability to develop and grow customer relationships
  • Experience in hiring, developing, motivating, and retaining quality staff
  • Outstanding interpersonal and communications skills
  • Ability to work in a team-oriented management environment with the ability to work independently
  • Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis
  • Previous payroll, billing, and scheduling experience preferred
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude

Benefits:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information, please contact our local Human Resources department.

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