Customer Experience Lead-Warwick PINK

2 weeks ago


Warwick, United States Victoria's Secret Full time
Job Title: Customer Experience Lead-Warwick PINK

About the Role:

The Customer Experience Lead is a key member of the Store Leadership Team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a strong leader who can motivate and direct associates to achieve sales goals and maintain operational excellence.

Key Responsibilities:

  • Lead and demonstrate company values within the store.
  • Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
  • Conduct associate observations and coaching to ensure associates are meeting sales and operational goals.
  • Link results to behaviors and actions to drive top-line sales.
  • Manage labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
  • Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
  • Demonstrate and lead company policy and procedures.
  • Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.

Requirements:

  • Possess a passion for the Victoria's Secret brand.
  • Demonstrate excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred.
  • Experience directing other individuals in the performance of their job duties preferred.

Compensation:

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.

Minimum Salary: $16.50
Maximum Salary: $20.75



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