Customer Experience Lead-Warwick PINK
1 month ago
About the Role:
The Customer Experience Lead is a key member of the Store Leadership Team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a strong leader who can motivate and direct associates to achieve sales goals and maintain operational excellence.
Key Responsibilities:
- Lead and demonstrate company values within the store.
- Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
- Conduct associate observations and coaching to ensure associates are meeting sales and operational goals.
- Link results to behaviors and actions to drive top-line sales.
- Manage labor hours within the store to drive top-line sales and profit.
- Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
- Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrate and lead company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Requirements:
- Possess a passion for the Victoria's Secret brand.
- Demonstrate excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred.
- Experience directing other individuals in the performance of their job duties preferred.
Compensation:
VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
Minimum Salary: $16.50
Maximum Salary: $20.75
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