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Agricultural Service Operations Manager

1 month ago


Wichita, Kansas, United States GPAC Full time

Competitive Salary: $80,000 - $110,000 per year

About the Role

We are seeking a highly motivated and experienced Agricultural Service Manager to join our team at GPAC. As an integral part of our operations, you will be responsible for managing service work schedules, approving time off, and ensuring excellent customer service.

The ideal candidate will have a minimum of 3 years' management experience or a combination of 5 years in Ag diesel repair. You will thrive in a fast-paced environment, possess strong leadership skills, and be able to handle pressure effectively.

Key Responsibilities
  • Develop contracts for contractors with ongoing equipment rentals or purchase needs
  • Train service staff on best practices in customer satisfaction and brand promotion
  • Manage work order systems, including invoice logging and generating service invoices
  • Ensure timely completion and filing of manufacturer warranty and Product Improvement Program claims
  • Schedule and assign job tasks to employees based on their skills and knowledge
  • Maintain service department tools and equipment, ensuring they are available and in good working order
  • Recommend purchases of service vehicles and ensure required maintenance records are completed
  • Coordinate dealership training programs and service-related customer clinics
Requirements
  • High School diploma or GED (Associates/Bachelor's degree preferred)
  • Minimum 3 years' experience in a Service Manager position or background as a Service Tech/Mechanic
  • Excellent communication and leadership skills
  • Able to thrive in a fast-paced environment with a sense of urgency