Service Technician

1 month ago


Rockford, Illinois, United States Penn National Gaming Full time
Penn National Gaming
  • Job Summary:
  • As a Service Technician at Penn National Gaming, you will be responsible for ensuring the smooth operation of our gaming equipment. This includes:
  • • Troubleshooting and repairing slot machine malfunctions in a timely and efficient manner.
  • • Verifying customer payouts and completing required paperwork accurately and promptly.
  • • Informing Route Service Managers of any gaming machine problems that require attention.
  • • Providing exceptional customer service and support to customers with questions and complaints regarding slot machines.
  • • Collaborating with the team to maintain a high level of customer satisfaction and ensuring a positive gaming experience.


Key Responsibilities:
  • • Troubleshoot and repair gaming equipment to minimize downtime and ensure optimal performance.
  • • Verify customer payouts and complete required paperwork to ensure accuracy and compliance.
  • • Communicate effectively with Route Service Managers and other team members to ensure seamless operations.
  • • Provide exceptional customer service and support to customers, addressing their concerns and resolving issues promptly.


Requirements:
  • • High school diploma or equivalent required; technical degree or certification preferred.
  • • Previous experience in a similar role or in a related field, such as maintenance or customer service.
  • • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues.
  • • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.


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