Service Technician
1 month ago
- Job Summary:
- As a Service Technician at Penn National Gaming, you will be responsible for ensuring the smooth operation of our gaming equipment. This includes:
- • Troubleshooting and repairing slot machine malfunctions in a timely and efficient manner.
- • Verifying customer payouts and completing required paperwork accurately and promptly.
- • Informing Route Service Managers of any gaming machine problems that require attention.
- • Providing exceptional customer service and support to customers with questions and complaints regarding slot machines.
- • Collaborating with the team to maintain a high level of customer satisfaction and ensuring a positive gaming experience.
Key Responsibilities:
- • Troubleshoot and repair gaming equipment to minimize downtime and ensure optimal performance.
- • Verify customer payouts and complete required paperwork to ensure accuracy and compliance.
- • Communicate effectively with Route Service Managers and other team members to ensure seamless operations.
- • Provide exceptional customer service and support to customers, addressing their concerns and resolving issues promptly.
Requirements:
- • High school diploma or equivalent required; technical degree or certification preferred.
- • Previous experience in a similar role or in a related field, such as maintenance or customer service.
- • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues.
- • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
-
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