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Customer Service Associate

2 months ago

Saint Albans, West Virginia, United States Hanes Companies Full time

Hanes Companies, a leading distributor of geosynthetics and construction materials, is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring accurate order processing, and providing administrative support to our location.

Key Responsibilities:

  • Order Processing: Accurately enter customer orders received via phone or electronically, ensuring timely and accurate fulfillment.
  • Customer Service: Greet and assist customers who visit our location, providing professional and courteous service.
  • Communication: Communicate with customers regarding any challenges to their order, such as logistics or inventory adjustments.
  • Administrative Support: Provide administrative support to our location, including preparing and submitting customer quotes.

Qualifications:

  • Customer Focus: Focused on providing exceptional customer service, ensuring customer satisfaction and loyalty.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Organizational Skills: Ability to multi-task, prioritize tasks, and manage multiple projects simultaneously.
  • Technical Skills: Proficient and accurate with data entry, with competent math skills and exceptional computer skills.
  • Education: An associate degree in business, marketing, or a related field is preferred.

Benefits:

  • Health and Wellness: Comprehensive health, dental, and vision insurance, as well as a wellness program to support your physical and mental health.
  • Retirement Savings: A 401(k) retirement savings plan with company match, helping you plan for your future.
  • Professional Development: Opportunities for education reimbursement, training, and professional development to support your career growth.
  • Work-Life Balance: A generous paid time off policy, allowing you to recharge and spend time with loved ones.