IT Support Specialist
4 days ago
We are seeking a highly skilled and motivated IT Field Services Technician to join our team at Northern Arizona Healthcare. As a key member of our IT department, you will be responsible for providing technical support and assistance to our end-users, ensuring the smooth operation of our IT infrastructure and systems.
Key Responsibilities- Provide technical support and assistance to end-users, including troubleshooting and resolving hardware and software issues.
- Deploy, configure, and maintain hardware and software systems, including network devices and mobile devices.
- Assist in the maintenance of asset management and adherence to departmental and system policy directives.
- Collaborate with IT peers, leaders, and stakeholders to ensure the effective use of IT systems and equipment.
- Respond to incident tickets in accordance with SLA guidelines.
- Provide quality status updates to stakeholders via communication tools and within the NAH service management tool.
- High School Diploma or GED - Required
- 1-3 years of IT experience - Preferred
- 1-3 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users - Preferred
- Strong customer service background and a positive outlook on problem-solving - Required
- Basic knowledge and skill supporting and troubleshooting MS Windows and MS Office 365 - Required
- Basic knowledge of Microsoft Active Directory users and computers - Preferred
- Basic experience with web browsers such as Edge, Chrome, etc. - Required
- Strong work ethic and emphasis on attention to details - Required
- Demonstrated ability to learn new technologies and processes - Required
- Demonstrated knowledge of ITIL methodology and experience of work within an ITIL framework - Preferred
- Knowledge of Healthcare operations, departments, and Service Management software enabling proficient ability to triage tickets - Preferred
This position requires the ability to work in a fast-paced environment and to prioritize tasks effectively. The successful candidate will be able to work independently and as part of a team, and will be able to communicate effectively with colleagues and stakeholders.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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