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Store Manager

2 months ago

Miami, United States Dr. Martens plc Full time
About the Role

We are seeking a highly motivated and experienced Store Manager to lead our store team in delivering exceptional customer service and driving sales growth. As a Store Manager, you will be responsible for leading by example, maximizing sales, and maintaining overall store performance.

Key Responsibilities
  • Lead, motivate, and develop store team members to deliver exceptional customer service and achieve sales targets.
  • Exceed sales and profitability budgets for the store, while maintaining controllable costs and achieving established Return on Sales (ROS) and payroll goals.
  • Develop business strategies to increase store traffic and optimize profitability, upholding company objectives.
  • Manage all aspects of Human Resources within the store, including recruiting, hiring, training, and retaining top talent.
  • Proactively manage and handle inventory control-related issues, ensuring accurate inventory tracking.
  • Share input on product orders, buying trends, customer needs, and inventory levels, reviewing stock levels regularly to drive sales.
  • Ensure visual presentations are consistent and merchandising standards are achieved.
  • Identify, recommend, and maintain local advertising and/or store promotions within scope set by Brand Marketing team.
  • Create schedules to accommodate business needs and ensure accurate timekeeping procedures.
Fundamental Qualities

We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:

  • 3-5 years retail management experience, preferably related to footwear and/or apparel. Associate or Bachelor's Degree in related field would be a plus.
  • Experience managing staff, setting schedules, assessing performance, and supporting professional development.
  • Thorough knowledge of retail merchandising and retail operations.
  • Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS and StoreForce a plus.
  • Ability to communicate effectively, both verbally and in writing, with a wide customer base.
  • Analytical ability to identify and evaluate problem areas and implement effective solutions.
  • Able to work evenings, weekends, and holidays.
  • Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
  • Domestic travel required, up to 5%.
  • Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.
What's in it for You?
  • Welcome to the brand free pair of Docs
  • 65% off Employee Discount
  • Seasonal free pairs of Docs
  • Transit and parking flexible spending accounts
  • PTO and Sick Time
  • Our Employee Assistance Program – for when times might get tough
  • 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
  • DM Foundation, supporting and empowering our communities around the world
  • Paid Volunteer Hours
Pay Details
  • $65,000 - $75,000 per year.
  • Exact compensation may vary based on skills, experience, and location.

We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at and we will work with you to meet your accessibility needs.

At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.