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Client Relationship Manager

2 months ago

Rapid City, South Dakota, United States Property Meld Full time

Join Our Team:
Customer Success Manager

At Property Meld, we are dedicated to transforming the property management sector by enhancing the way maintenance is managed through intelligent solutions.

Anyone who has faced maintenance challenges in rental properties understands the frustrations involved in securing timely and reliable resolutions.

We believe there is a better way.

As we set new benchmarks in property maintenance, we are looking for an enthusiastic Customer Success Manager. This position is based at Property Meld HQ.

Why You'll Love Working Here:

Our location is surrounded by numerous national and state parks, expansive forests, and rich historical landmarks, providing an inspiring environment that fosters creativity and innovation.

The community is supportive and collaborative, making it a great place to thrive.

Our Workplace Culture:
We prioritize a culture of trust and performance.

By cultivating trust within our team, we empower our employees to achieve their objectives effectively.

Development at Property Meld is driven by meaningful interactions across various departments and levels.

Key Responsibilities of a Customer Success Manager:

Identifying Opportunities:
Proactively assess customer needs, potential risks, and opportunities to enhance engagement and success.

Securing Customer Commitment:
Demonstrate excellence in obtaining customer commitments, ensuring they are fully engaged with our offerings.

Guiding the Customer:

Effectively create and implement Mutually Agreeable Points (MAPS) to facilitate successful customer outcomes, ensuring alignment and satisfaction for all parties involved.


Resolving Issues:
Showcase your ability to address customer challenges with innovative and effective solutions.

Consistent Follow-Up:
Ensure ongoing communication and follow-up, meeting customer needs and commitments with excellence.

Why You Will Succeed Here:
Demonstrated experience in customer success, account management, or strategic consulting.
Ability to work autonomously while also being a collaborative team player.
Exceptional communication skills, capable of motivating and influencing others.
Strong commitment to integrity and maintaining high standards in all aspects of work.

Qualifications:
Resilience - do you confront challenges head-on and how do you maintain your stamina during tough times?

Openness - how receptive are you to feedback and personal growth, and how integral is this to your success?

Aspirational - do you strive to become a greater version of yourself? Do you have a bold vision for your long-term achievements?

Curiosity - how often do you seek to improve the world around you without needing prompts (this can extend beyond your role).

Communication - your ability to inspire and influence those around you toward your vision and objectives.

A minimum of 4+ years in relevant positions.
Bachelor's degree or equivalent experience.

What We Provide:


The starting salary for this role ranges from $75,000 to $107,000 annually, including a base salary and bonus structure.

Healthcare coverage through Wellmark Blue Cross Blue Shield
Dental coverage through Beam
Vision coverage through Beam
$25,000 Life Insurance Policy sponsored by Property Meld
Two Weeks of Paid Time Off (PTO) annually, available upon hire
One Week of Meld Cares PTO annually, designated for community service and volunteering
Employee Equity Program, allowing team members to share in our collective success

Are You Ready for the Challenge? Join us on our mission

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