Service Representative
2 weeks ago
As a key member of our team at Childers Banquet & Catering Center, you will play a vital role in delivering exceptional dining experiences to our guests. Your primary objective will be to create a memorable and enjoyable experience for our patrons, ensuring they feel valued and satisfied with our service.
Key Responsibilities
- Collaborate with the Banquet Manager to understand event objectives and requirements.
- Monitor and observe guest dining experiences to ensure satisfaction with food and service, responding promptly to any issues.
- Check guests' identification to verify minimum age requirements for alcohol consumption.
- Serve food and beverages, preparing specialty dishes as needed.
- Set up event sites with food, tableware, and linens, ensuring a seamless experience for our guests.
- Remove dishes and glasses from tables efficiently and effectively.
- Perform cleaning duties, including sweeping, mopping, and taking out trash.
- Prepare food, portion desserts, and brew coffee as required.
- Obtain necessary equipment and supplies, ensuring they meet customer expectations.
- Inspect event rooms before each function to ensure setup, menu, and service staff meet requirements.
- Ensure all details are performed as per the function sheet.
- Break down and clean up after events, accounting for equipment and supplies.
- Return catering equipment to designated areas and arrange for the return of rented materials.
- Be present throughout events to assist guests and support operations.
- Attend scheduled employee meetings and assist fellow employees as needed.
- Scheduling software (Revel, Homebase)
- Project Management Software (Reserve Interactive Catering)
- Be 16 years of age or older
- Able to understand and speak the predominant language(s) of guests
- Knowledge of banquet and catering service and food and beverage
- Able to work in a standing position for long periods
- Able to reach, bend, stoop, and frequently lift up to 50 pounds
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