Service Representative

2 weeks ago


Peoria, Illinois, United States Childers Banquet & Catering Center Full time
Job Summary

As a key member of our team at Childers Banquet & Catering Center, you will play a vital role in delivering exceptional dining experiences to our guests. Your primary objective will be to create a memorable and enjoyable experience for our patrons, ensuring they feel valued and satisfied with our service.

Key Responsibilities
  • Collaborate with the Banquet Manager to understand event objectives and requirements.
  • Monitor and observe guest dining experiences to ensure satisfaction with food and service, responding promptly to any issues.
  • Check guests' identification to verify minimum age requirements for alcohol consumption.
  • Serve food and beverages, preparing specialty dishes as needed.
  • Set up event sites with food, tableware, and linens, ensuring a seamless experience for our guests.
  • Remove dishes and glasses from tables efficiently and effectively.
  • Perform cleaning duties, including sweeping, mopping, and taking out trash.
  • Prepare food, portion desserts, and brew coffee as required.
  • Obtain necessary equipment and supplies, ensuring they meet customer expectations.
  • Inspect event rooms before each function to ensure setup, menu, and service staff meet requirements.
  • Ensure all details are performed as per the function sheet.
  • Break down and clean up after events, accounting for equipment and supplies.
  • Return catering equipment to designated areas and arrange for the return of rented materials.
  • Be present throughout events to assist guests and support operations.
  • Attend scheduled employee meetings and assist fellow employees as needed.
Tools and Technology
  • Scheduling software (Revel, Homebase)
  • Project Management Software (Reserve Interactive Catering)
Minimum Qualifications
  • Be 16 years of age or older
  • Able to understand and speak the predominant language(s) of guests
  • Knowledge of banquet and catering service and food and beverage
  • Able to work in a standing position for long periods
  • Able to reach, bend, stoop, and frequently lift up to 50 pounds


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