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IT Operations Manager
2 months ago
We are seeking an experienced IT Operations Manager to join our team at Empower AI Inc. as a key member of our operations team. The successful candidate will be responsible for providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract.
Key Responsibilities- Contract Management: Perform duties associated with the entire scope of the contract, including managing daily operations, incidents, troubleshooting, and initiatives, system and application upgrades.
- Operations Management: Manage the overall Operations of the contract in direct coordination with the On-Site Program Manager and Government Leadership.
- Project Management: Manage multiple and complex IT projects, including developing, coordinating, and implementing DoD specific IT policies, processes, and procedures.
- Service Level Agreements: Manage, develop, monitor, and report on client Service Level Agreements.
- Education: Bachelor of Science degree in Computer Engineering, Computer Information Systems, Telecommunications, or Management Information Systems.
- Experience: 2-7 years of documented experience relevant to this key position, including experience in managing and administering large complex IT projects (24/7) that are similar in size and scope referenced under this order.
- Certifications: Information Assurance (IA) Certification: DoDI 8570 IAT II certification, Computing Environment (CE) Certification: Recent and relevant technical certification, and Top Secret security clearance.
- Skills: Thorough knowledge of backend server environments, storage networks, and networking infrastructures, including any network-based hardware and software system. Experience and understanding of STIG policies, Linux, Windows environment on Server 2008 and higher, and Windows 7 and/or Windows 10 operating systems environments similar in size and scope of this order.
Empower AI Inc. is an equal opportunity employer and affirms that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. We are a VEVRAA Federal Contractor.
