Customer Service Liaison

4 weeks ago


Apex, North Carolina, United States Technical Source Full time

We're seeking a highly skilled Customer Service Liaison to join our team at Technical Source. This role would be a great fit for you if you thrive in a fast-paced environment, excel in building relationships, and have outstanding customer service skills.

Responsibilities

  • Interface and engage daily with clients and internal employees to ensure schedules for Shipping, Supply Chain, and Internal manufacturing are met
  • Provide front-line customer support and serve as the primary point of contact for all customer, staff, and administrative concerns
  • You'll work in an environment answering both inbound and outbound calls, and will need to answer all calls and emails in a timely manner, in adherence to our goals
  • Demonstrated analytical and problem-solving skills
  • Experience analyzing and processing data

Qualifications

  • Effective written and verbal communication that minimizes re-do work and delivers service excellence
  • Minimum of 2-5 years of customer service experience, with effective use of Microsoft office365 products
  • High School Diploma required, Associates degree or equivalent experience preferred
  • 2+ years of experience working with RMA (Return Merchandise Authorization)


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