Dental Operations Manager

5 days ago


Phoenix, Arizona, United States Planet DDS Full time
Job Summary

We are seeking a highly skilled Dental Operations Manager to join our team at Planet DDS. This is a hybrid position working 2x per week in either our Irvine, CA or Phoenix, AZ offices.

Key Responsibilities
  • System Ownership & Integration: Manage and maintain the systems (Totango, Salesforce, Spiff, Salesloft) used by the Account Management team to track, retain, and expand accounts.
  • Data & Analytics: Design and maintain dashboards and reporting tools that offer actionable insights on account performance, retention rates, and growth opportunities.
  • Process Development & Optimization: Develop, document, and implement standardized processes for account retention, growth, and performance tracking within the Account Management team.
  • Team Support & Leadership Collaboration: Collaborate with the VP of Account Management and Managers of Account Management to define and execute strategic initiatives that drive team performance.
Requirements

To be successful in this role, you will need:

  • 5-7 years of experience in operations, analytics, or process management, preferably within a software or technology company.
  • Proven experience with CRM systems (e.g., Salesforce) and data analysis tools (e.g., Tableau, Power BI).
  • Strong analytical skills with the ability to interpret complex data sets and provide actionable insights.
  • Exceptional project management skills, with experience leading system integrations and process improvements.
  • Excellent communication and interpersonal skills, with a track record of collaborating effectively with cross-functional teams.
Estimated Salary Range:

$120,000 - $150,000 per year, depending on experience and qualifications.



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