Operations Administrator

3 weeks ago

Tomball, Texas, United States Quality Talent Group Full time
About the Job

Houston Methodist is seeking a highly skilled Operations Administrator to provide operational oversight and leadership throughout the organization. This role is responsible for leadership in unforeseen situations, making timely decisions that directly impact patient care, fostering interdepartmental/interprofessional collaboration, and ensuring timely and effective communication.

Key Responsibilities
  • Assigns available personnel, assesses triage assignments, and makes appropriate modifications during the shift as necessary.
  • Role models interprofessional communication, including active listening and teaching, communicating organizational information, and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.
  • Conducts fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching.
  • Improves department score for turnover/retention/employee engagement.
Service Essential Functions
  • Coordinates and expedites the admission/discharge, transfer, and bed control process to optimize patient flow.
  • Monitors and facilitates smooth and timely patient flow to ensure process efficiency.
  • Partners with public relations to manage outside media.
  • Troubleshoots problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends.
Quality/Safety Essential Functions
  • Monitors and analyzes work methods, staff scheduling, and makes appropriate adjustments to assure a high level of service quality and cost effectiveness.
  • Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur.
  • Participates and/or leads and facilitates department process improvements.
Finance Essential Functions
  • Attends daily care coordination rounds to facilitate patient progression.
  • Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
Growth/Innovation Essential Functions
  • Serves as a mentor/role model and actively participates in hospital quality, service, and shared governance councils, making recommendations for improvements within and across departments/units, committees, and quality improvement initiatives.
  • Seeks opportunities to identify developmental needs of self and staff and takes appropriate action.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Education
  • Bachelor's degree or higher from an accredited school of nursing.
  • Master's degree preferred.
Work Experience
  • Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities, i.e., charge nurse responsibilities.
Licenses and Certifications - Required
  • RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days.
  • RN-Temp - Registered Nurse - Temporary State Licensure within 60 days.
  • BLS - Basic Life Support (AHA).
  • NVCRISIS - Nonviolent Crisis Intervention (CPI) within 90 days.
  • Magnet - ANCC Recognized Certification within 1 year.
Knowledge, Skills, and Abilities
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles.
  • Demonstrates successful conflict resolution in a timely manner with patients, families, physicians, and other healthcare team members.
  • Demonstrates professionalism and consistently models excellent customer service skills.
  • Ability to work effectively in a fast-paced environment.
  • Demonstrates flexibility and adaptability in the workplace.
  • Demonstrates problem-solving skills to include investigation, identification of cause(s), and development of corrective action.

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