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Beverage Operations Manager

2 months ago

Mason, Ohio, United States Great Wolf Lodge Full time
Restaurant Supervisor

At Great Wolf Lodge, the Restaurant Supervisor plays a critical role in ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed.

Key Responsibilities:
  • Coordinate the work of restaurant staff to ensure efficient operations
  • Ensure operational execution by communicating expectations to Lead Servers and restaurant staff
  • Provide administrative support for front of house operations, including scheduling, payroll, reservations, inventory, receiving, and personnel-related matters
  • Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service
  • Assist with the overall operation of the restaurant(s), including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
  • Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
  • Identify all Out of Order equipment and pass along to Manager for repair
  • Support management in staff performance-related matters, including protecting establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
Requirements:
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Projects professional image that inspires trust and confidence
What We Offer:
  • Flexible scheduling, including nights, weekends, and Holidays as needed
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment

Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.