Restaurant Operations Manager

4 days ago

Mason, Ohio, United States Frisch's Full time
Job Title: Restaurant Manager - Kings

The Restaurant Manager - Kings plays a pivotal role in ensuring operational excellence during their shift, aligning with Frisch's commitment to be a leading workplace, dining destination, and business. This includes overseeing customer satisfaction, financial outcomes, food safety, quality service, and maintaining safety and security standards.

Key Responsibilities:
  • Cultivate a Positive Work Environment: Foster an environment that delivers exceptional experiences for both employees and customers.
  • Lead by Example: Maintain high standards of product quality, production, and service through effective supervision and task delegation.
  • Food Safety and Quality: Manage the food delivery process, ensuring compliance with storage and food safety standards.
  • Cash Control and Compliance: Uphold rigorous cash control procedures according to company policies.
  • Brand Promotion: Enhance brand promotion within established guidelines.
  • Scheduling and Recruitment: Coordinate weekly scheduling proposals for team members, submitting them to the GM for approval. Support the GM in recruitment processes, including conducting initial interviews and making hiring recommendations.
  • Employee Development: Provide continuous coaching and leadership, setting a strong example in all restaurant operations. Train employees to exceed customer expectations and ensure adherence to restaurant policies and procedures.
  • Compliance and Maintenance: Ensure compliance with all food safety protocols during shifts. Maintain the cleanliness and upkeep of the building, grounds, and work areas.
Qualifications and Skills:
  • Management Experience: Minimum 6 months of management experience in the restaurant industry or equivalent.
  • Certifications: ServSafe Certification preferred or able to obtain certification prior to completion of training.
  • Communication Skills: Proficient in English with excellent communication skills.
  • Leadership Abilities: Strong training, motivation, evaluation, coaching, delegation, and supervisory abilities.
  • Organizational Skills: Competent in reading, writing, math, and organizational skills.
  • Transportation: Valid driver's license and reliable transportation.
  • Stress Management: Ability to prioritize, manage stress, and maintain professionalism with customers.
Physical Demands and Work Environment:
  • Customer Interaction: Role involves significant customer interaction, use of cooking equipment, and navigating slippery surfaces.
  • Physical Demands: Requires standing for extended periods, lifting up to 50 lbs., and performing various physical activities like bending, reaching, and climbing.
  • Work Environment: Must be capable of working in varying temperatures and conditions, including refrigerated areas and around hot or cold foods.

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