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Bi-Lingual Customer Service Representative

2 months ago

Atlanta, Georgia, United States Georgia Department of Public Health Full time
Job Description

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at the Georgia Department of Public Health. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide bilingual customer service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Interpret and communicate complex medical information to clients, ensuring that they understand their treatment options and any necessary follow-up care.
  • Facilitate communication between healthcare providers and clients, ensuring that all parties are informed and up-to-date on their care.
  • Assist with scheduling appointments, managing client records, and performing other administrative tasks as needed.
  • Develop and maintain strong relationships with clients, healthcare providers, and other stakeholders to ensure seamless communication and collaboration.
  • Stay up-to-date on medical terminology, best practices, and industry developments to provide the highest level of service to our clients.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum of 6 months of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Preferred Qualifications:
  • Experience working in a healthcare or public health setting.
  • Knowledge of medical terminology and procedures.
  • Experience with customer relationship management (CRM) software.
  • Ability to work in a team environment and contribute to a positive and productive team culture.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.