Cannabis Sales Associate

2 weeks ago


Denver, Colorado, United States Ascend Cannabis Co Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Associate to join our team at Ascend Cannabis Co. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting with sales floor operations, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide outstanding customer service to patrons, answering questions and addressing concerns in a professional and courteous manner.
  • Lead tours of the sales floor, making product recommendations based on ongoing research of strains, cannabinoids, and vendor-produced products.
  • Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls, and accessories for sale in the dispensary.
  • Retain thorough knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
  • Understand and adhere to product handling procedures, including company safety and health policies, as well as regulatory agency compliance.
  • Maintain a clean and organized store environment, including stocking items and supplies, sweeping, mopping, and sanitizing.
  • Answer phone calls with a scripted greeting and provide customer service.
  • Accurately record online orders into the point-of-sale system.
  • Verify correct use of MED-required packaging and labeling according to policy.
  • Operate cash register, using barcode scanner, computer-based POS system, and cash drawer to process transactions.
Requirements
  • High School diploma or General Education Development (GED) required.
  • Maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED), Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Global.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Retail, operations, and/or sales experience preferred.
About Us

Ascend Cannabis Co. is an equal opportunity employer and provides a positive and inclusive work environment. We are committed to delivering exceptional customer service and promoting a culture of excellence and teamwork.



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