Senior Mainframe Systems Expert

4 hours ago

Chantilly, Virginia, United States Ampcus Full time
Job Summary:

As a Senior Mainframe Systems Expert at Ampcus, you will be responsible for providing high-level client satisfaction for the products/solutions supported. This includes all aspects of the z/OS system, along with Broadcom and BMC products. You will leverage your technical/subject matter expertise to support business development through identifying, qualifying, and developing new opportunities and/or participating in the development of proposals for new opportunities.

Key Responsibilities:

Develop a technical relationship and create a dependence of knowledge and thought leadership with our clients and prospects. Understand client business goals and outcomes and align them to compelling solutions. Identify and articulate unrecognized business value opportunities through curiosity and a focus to drive business client value. Capable of addressing all questions regarding the installation, configuration, and customization of z/OS systems. Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met. Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems. Document resolutions to reported problems. Identify product and documentation deficiencies and make suggestions for improvement. Analyze and resolve problems escalated within the organization. Work with clients to define requirements for enhancement requests. Contribute to qualifying and assessing client's expectations. Follow up with clients to perform fixes and to confirm resolutions. Documentation and knowledge administration. Ticket and queue management of Incident, Problem and Change Management.

Requirements:

Demonstrate in-depth knowledge and leadership in IBM z Series Mainframes that include knowledge of industry standards, trends, and products. Apply this knowledge to support the design/delivery of innovative solutions that meet client requirements. Interface and communicate with mid-level client leadership that may include technical presentations. Bachelor's degree and a minimum of 8 years' experience in one or more technical disciplines, or equivalent experience. Expertise in System z (z Series) and z/OS. Required skills: Software installation, CMOD administration, ISPW administration. Optional skills: CICS, DB2 and MQ, REXX, COBOL, ACF2, IBM z/OS Mainframe Practitioner Professional certificate

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