Installation Team Lead

3 weeks ago

Colfax, United States Alfred Williams Full time
Installation Manager

Alfred Williams & Company is seeking an experienced Installation Manager to oversee the performance of all personnel involved in customer workspace services. As a key member of our team, you will be responsible for leading a team of installers, service technicians, and field supervisors to ensure that our services consistently meet and exceed customer requirements, expectations, and industry regulations.

Key Responsibilities
  • Team Management & Development
    • Manage and develop a team of installers, service technicians, and field supervisors to ensure optimal performance and productivity.
    • Create and maintain training programs focused on Health, Safety, and Maintenance Protocols (HMPS) for all field service personnel.
    • Enforce all safety policies and conduct regular Toolbox Topic Meetings with staff to promote a culture of safety and compliance.
  • Project Management
    • Plan, direct, and coordinate customer installations, ensuring alignment with project timeframes, scope, and blueprints.
    • Adjust staffing needs and other resource requirements throughout the project lifecycle to ensure timely completion and closeout of projects.
    • Manage and track project budgets and schedules, ensuring that all stakeholders are informed of project status, assignments, and timelines.
    • Act as a primary point of contact for clients during the on-site installation phase, including punch-list walk-throughs and obtaining client sign-offs.
  • Client & Stakeholder Relations
    • Build and maintain strong relationships with sub-contractors and other key stakeholders to ensure seamless collaboration and communication.
    • Assist clients with the development of project bids, documentation, and procurement of products and services.
    • Coordinate with end users for building access requirements and with other dealers to accommodate client schedules.
  • Logistics & Compliance
    • Oversee the maintenance of the vehicle fleet to ensure optimal performance and cleanliness.
    • Monitor the arrival dates of products and schedule installations accordingly to minimize delays and ensure timely completion.
    • Gather and address information on any punch issues, scheduling pre-site visits with customers as needed to ensure customer satisfaction.
    • Ensure compliance with customer requirements, industry standards, and company policies to maintain a high level of quality and service.
Qualifications
  • Proven experience in managing installation teams or similar roles.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal abilities, with the ability to build and maintain strong relationships with clients, sub-contractors, and other stakeholders.
  • Knowledge of Health, Safety, and Maintenance Protocols (HMPS) is preferred, but not required.
  • Experience in developing and maintaining training programs, with a focus on safety and compliance.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Valid driver's license and ability to manage a fleet of vehicles.
  • Commercial furniture dealership experience preferred, but not required.
  • Bachelor's degree in construction management or 4+ years of related experience in installation project management, FF&E, or light construction project management, preferred.

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