Installation Team Lead

2 weeks ago

Colfax, United States Alfred Williams Full time
Installation Manager

At Alfred Williams & Company, we are seeking an experienced Installation Manager to oversee the performance of our installation teams. As a key member of our operations team, you will play a crucial role in ensuring that our services consistently meet and exceed customer requirements, expectations, and industry regulations.

Key Responsibilities:
  • Team Management & Development:
    • Lead and develop a team of installers, service technicians, and field supervisors.
    • Develop and maintain training programs focused on Health, Safety, and Maintenance Protocols (HMPS) for all field service personnel.
    • Enforce all safety policies and conduct regular team meetings to discuss best practices and address any concerns.
  • Project Management:
    • Plan, direct, and coordinate customer installations, ensuring alignment with project timeframes, scope, and blueprints.
    • Adjust staffing needs and other resource requirements throughout the project lifecycle.
    • Manage and track project budgets and schedules, ensuring timely completion and closeout of projects.
    • Act as a primary point of contact for clients during the on-site installation phase, including punch-list walk-throughs and obtaining client sign-offs.
    • Ensure all project stakeholders are kept informed of project status, assignments, and timelines.
  • Client & Stakeholder Relations:
    • Build and maintain strong relationships with sub-contractors and other key stakeholders.
    • Assist clients with the development of project bids, documentation, and procurement of products and services.
    • Coordinate with end users for building access requirements and with other dealers to accommodate client schedules.
  • Logistics & Compliance:
    • Oversee the maintenance of the vehicle fleet to ensure optimal performance and cleanliness.
    • Monitor the arrival dates of products and schedule installations accordingly.
    • Gather and address information on any punch issues, scheduling pre-site visits with customers as needed.
    • Ensure compliance with customer requirements, industry standards, and company policies.

Qualifications:

  • Proven experience in managing installation teams or similar roles.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of Health, Safety, and Maintenance Protocols (HMPS) is preferred.
  • Experience in developing and maintaining training programs.
  • Ability to build and maintain relationships with sub-contractors and other key stakeholders.
  • Commitment to safety and compliance.
  • Strong organizational skills and attention to detail.
  • Valid driver's license and ability to manage a fleet of vehicles.
  • Commercial furniture dealership experience preferred.
  • Bachelor's degree in construction management or 4+ years of related experience in installation project management, FF&E, or light construction project management, preferred.
  • Self-motivated, resourceful problem solver, technology-savvy, detail-oriented, and team-driven.

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