Restaurant Host/Hostess

1 day ago

Roanoke Virginia, United States Hotel Roanoke & Conference Center Full time
About Us

At Hotel Roanoke & Conference Center, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Additionally, we provide ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers.

Location Description

The Hotel Roanoke & Conference Center is a historic and elegant hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. We offer a range of accommodation options to suit the needs of every guest, including 329 luxuriously appointed guest rooms and suites. Our hotel features exceptional facilities for both business and leisure travelers, including over 63,000 square feet of flexible event space, state-of-the-art audiovisual equipment, and professional event planning services.

Overview

We are seeking a friendly and upbeat Restaurant Host/Hostess to create an unforgettable first impression for our guests. As a key member of our team, you will be responsible for welcoming guests with a warm and genuine smile, efficiently seating them, and providing accurate wait times and managing reservations. You will also collaborate with servers and kitchen staff to ensure smooth communication and timely service. If you thrive in a fast-paced environment, love engaging with people, and have a passion for exceptional service, then this is the job for you.

Key Responsibilities
  • Welcome guests with a warm and genuine smile, making them feel right at home from the moment they step through the door.
  • Manage the flow of guests by efficiently seating them, ensuring their comfort and satisfaction.
  • Provide accurate wait times and manage reservations to maximize seating capacity.
  • Collaborate with servers and kitchen staff to ensure smooth communication and timely service.
  • Assist in maintaining the cleanliness and organization of the host/hostess station and the front-of-house area.
  • Build a friendly rapport with regular patrons, making them feel like part of our restaurant family.
Qualifications
  • A passion for delivering outstanding customer service with a smile that can brighten anyone's day.
  • Excellent interpersonal skills and the ability to connect with people from diverse backgrounds.
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • A positive attitude and a willingness to go the extra mile to exceed guests' expectations.
  • Outstanding communication skills, both verbal and non-verbal, to ensure clear and accurate information exchange.
  • Previous experience as a cashier/cash handling.
  • Attention to detail.
  • Ability to operate Micros and make change correctly.
  • Flexibility to work various shifts, weekends, and holidays as required.
Compensation Range

The compensation for this position is $13.00/Hr. - $13.25/Hr. based on qualifications and experience.

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