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Hospitality Host
2 months ago
Job Title: Hospitality Host
Job Summary:
The Omni Hotels & Resorts is seeking a Hospitality Host to join our team. As a Hospitality Host, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience at our resort.
Responsibilities:
- Manage the flow of guest traffic in the restaurant and provide prompt and courteous service to all guests.
- Greet all guests, engage in conversation when appropriate, and seat guests, accommodating special requests as feasible.
- Assist managers in opening and closing the restaurant.
- Answer phone calls and respond to guest inquiries.
- Control heavy volume at restaurant entrances and ensure an even distribution of guests across servers' sections.
- Inform guests about buffets and special events.
- Attend to and anticipate guests' needs.
- Familiarize yourself with menus and introduce servers to guests.
- Greet guests and provide a warm welcome.
- Assign guest checks and perform other tasks as requested by leadership.
Requirements:
- Strong written and verbal English communication skills.
- Current or willingness to obtain ABC and ServeSafe Certifications.
- Ability to stand for 8-10 hours each shift.
- Ability to lift and carry up to 10lbs.
- Flexibility to work a variety of shifts, including weekends, holidays, and evenings.
- Previous guest/customer service experience.
- Knowledge of fine dining verbiage (preferred).
- Previous experience working as a host/hostess (preferred).
Benefits:
- Medical, dental, and vision insurance options.
- Resort-specific discounts on dining, rooms, retail, and activities.