Automotive Service Coordinator
1 week ago
Ciocca Automotive is a leading privately held automotive dealer group in the tri-state area, with 52 dealerships and 25 brands. We are committed to providing a positive and encouraging work environment for our employees.
Job SummaryWe are seeking an Appointment Coordinator to join our service team. As an Appointment Coordinator, you will be responsible for managing inbound service appointment phone calls, making outbound appointment calls, and checking vehicle service history for open recalls.
Responsibilities- Manage inbound service appointment phone calls
- Make outbound appointment calls with dealer-provided prospecting lists
- Check vehicle service history and look for open recalls
- Advise customers of recommended services
- Establish relationships with customers
- Previous experience in a customer service-related field is welcomed, but not required
- An excellent teammate with a collaborative attitude and eagerness to improve
- Listen carefully to customer needs and concerns
- Ability to build rapport with clients
- Extraverted and friendly attitude
- Prompt and courteous demeanor
- Proven career path with promotional opportunities
- World-class, paid training
- A values-driven culture built on integrity, professionalism, excellence, and teamwork
- Service and parts discounts
- Employee engagement events
- Volunteer and community service opportunities
- 401(k) Retirement Plan with employer match
- Employee Referral Bonus Program
- Paid Holidays and Paid Time Off
- Employee Assistance Program
- Medical, Dental, Vision, FSA, HSA plans
- Hospital Care Coverage, ST/LT Disability, Accident, AD&D, Critical Insurance
- Company-paid Life Insurance
Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.
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