Technical Operations Lead
4 days ago
**Company Overview:**
At Submer, we believe in creating a more sustainable digital world. Our values of Sustainable, Unique, Bold, Making Sense, Empathetic, and Reliable guide our mission to reduce the environmental footprint of IT infrastructure. As a fast-growing scale-up, we offer an exciting career evolution with opportunities for growth and development.
Job Description:
As the Field Services Delivery Manager - NAM, you will lead the local field services team, actively contribute to service offerings, and provide hands-on support in the field to ensure seamless operations of Submer solutions for our customers. Your role will involve leading a high-performing team that delivers exceptional service and support to Submer customers across North America.
Responsibilities:
- Lead and inspire the NAM Field Services team to achieve peak performance, ensuring seamless operations and superior customer satisfaction.
- Coordinate team resources and plan effectively to meet service demands and objectives.
- Commission, troubleshoot, and maintain electrical and mechanical systems in data centers.
- Provide comprehensive training to customers on operating Submer products and performing regular maintenance.
- Diagnose and repair issues related to control panels, pumps, valves, and piping systems.
Requirements:
- Proven track record as a Field Technician Manager.
- Demonstrated experience in team management, including mentoring technicians and managing escalations.
- Strong technical knowledge of electrical and mechanical systems.
- Experience documenting procedures is required.
- Ability to work varied hours and accommodate different time zones during peak periods.
- Willingness to travel frequently to meet customer needs.
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