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Collaboration Services Technical Lead

2 months ago

Nashville, Tennessee, United States Loews Hotels Full time
About the Role

We are seeking a highly skilled Senior Lead Engineer to join our Collaboration Services team at Loews Hotels & Co. As a key member of our IT department, you will be responsible for designing and implementing innovative solutions to support our business operations.

Key Responsibilities
  • Deliver subject matter expertise on Microsoft M365, partner cloud solutions, and related technologies.
  • Oversee and facilitate the maintenance and support of Collaboration Services infrastructure to ensure system security, reliability, performance, fault tolerance, and high availability.
  • Provide leadership and vision for the implementation and management of Collaboration solutions that support various departments and functions across the organization.
  • Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures.
  • Maintain the Collaboration Services strategic roadmap based on business needs and company objectives.
  • Partner with business and key IT stakeholders to plan, prioritize, and deploy Collaboration Services applications and enhancements.
  • Perform continuous mentorship and development of junior staff members. Provide a point of escalation for support. Participate in the development of the team including recruitment and growth opportunities.
Requirements
  • 5+ years providing technical and application support for the Microsoft M365 Platform.
  • 4-year degree preferred.
  • In-depth knowledge of Collaboration Service, technologies, and solutions to include Email Management, Email Hygiene, Email Advanced Threat and Information Protection, DNS Management, and Cloud Collaboration Platforms.
  • Extensive hands-on experience and expertise in the following areas:
    • Email Privacy and Regulatory Compliance.
    • Email Filtering and Routing.
    • Email Fraud Defense - SPF, DMARC/DKIM, and BIMI.
    • M365 Security, Retention, and Compliance Policies.
    • M365 Data Classification.
    • Teams / SharePoint Site Management.
    • Azure Information Protection.
    • Information Rights Management.
    • Unified Communications.
    • Third-Party Governance and Provisioning tools for the M365 Platform.
  • Demonstrated excellence in project leadership.
  • Strong experience in managing relationships with vendors/consultants, IT teams, and internal stakeholders.
  • Understanding of ITIL framework and associated processes.
  • Successful project execution and team building through transformative periods.
  • Strong track record of success in testing, QA, and project delivery.
  • Expertise in business process analysis, requirements gathering, solution design and development, vendor management, and Collaboration Applications/Unified Communications support.
About Us

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. We are committed to providing exceptional guest experiences and delivering innovative solutions to support our business operations.

What We Offer
  • This is a bonus-eligible position.
  • Competitive health and wellness benefits, 401(K), and company match.
  • Paid sick days, vacation, and holidays, paid bereavement, paid pet bereavement.
  • Training and development opportunities, career growth.
  • Tuition reimbursement.
  • Employee hotel rates, other discounts, perks, and more.