Assistant Executive Steward

2 weeks ago

Phoenix Arizona, United States Arizona Biltmore Full time
About Us

At Arizona Biltmore, we pride ourselves on creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.

Job Summary

We are seeking an experienced Assistant Executive Steward to join our team. As a key member of our stewarding department, you will assist the Director of Stewarding in managing the hiring, training, and supervision of stewarding staff. This role ensures banquet and kitchen functions are properly equipped with necessary supplies and that all back-of-house areas comply with health, safety, and sanitation standards.

Responsibilities
  • Supervise, schedule, and direct stewarding staff, including temporary personnel, to ensure team members report to work and all assigned duties are covered.
  • Coordinate and oversee the setup, breakdown, and timely delivery of food and equipment for all banquet functions, ensuring smooth execution and efficient service.
  • Monitor and maintain inventory levels of china, glassware, silverware, and other supplies, submitting requisitions for additional items as needed to maintain par stock levels.
  • Ensure the cleanliness and organization of all storage and back-of-house areas, assigning personnel to rectify deficiencies promptly and conducting routine inspections of equipment and kitchen areas to maintain cleanliness and sanitation.
  • Implement and oversee compliance with State Health regulations, pest control requirements, and hotel sanitation standards across all stewarding operations.
  • Respond to requests for additional wares or equipment in a timely and courteous manner, ensuring efficient service for all banquet and kitchen functions.
  • Manage the collection, cleaning, and return of dirty china, glassware, and silverware, maintaining cleanliness throughout the day and ensuring proper setup for subsequent shifts.
  • Oversee deep cleaning tasks and equipment maintenance, coordinating with staff to ensure all areas remain functional and clean.
  • Assist in monitoring and developing team member performance, including hiring recommendations, training, coaching, discipline, performance evaluations, and recognition.
  • Prepare weekly schedules, approve overtime as needed, and make schedule adjustments based on business needs.
  • Supervise the delivery of guest service consistent with company core standards and brand attributes, ensuring guest satisfaction at all times.
  • Maintain inventory control of dinnerware, flatware, glassware, and requisition new or replacement items when necessary, monitoring supply costs without compromising quality.
  • Ensure all stewarding operations comply with Health, Safety, and Occupational Safety and Health Administration (OSHA) regulations.
  • Provide ideas and suggestions for improvements in products, services, technology, and processes.
Requirements
  • Two (2) years prior stewarding leadership experience in a high-volume, fast-paced operation
  • Prior Stewarding Management experience, preferred
  • Banquet experience, preferred
  • Experience in a luxury hotel, preferred
  • Food Handler Card, required
  • Proficient in reading, writing, and speaking English to comprehend job requests, caution notices, event orders, and communicate effectively with chefs, managers, and stewarding teams.
  • In-depth knowledge of sanitation, hygiene, and health department standards to maintain proper hygiene, control waste, and ensure food safety compliance.
  • Expertise in managing inventory, including counting serviceware, requisitioning, storing, and restocking china, silver, glass, and other equipment to maintain par stock levels.
  • Ability to coordinate banquet activities, ensuring adequate supplies of small wares and the timely delivery of food between kitchen and banquet teams.
  • Skilled in controlling theft, waste, and breakage, along with maintaining garbage disposal systems and managing equipment in various temperature ranges.
  • Proficiency in using computers and Microsoft Office
  • Developed managerial skills, including the ability to lead, mentor, and motivate a team effectively.
  • Strong interpersonal skills for managing staff and ensuring guest satisfaction.
  • Excellent organizational skills to function efficiently under time constraints and meet established deadlines, with strong attention to detail and the ability to multitask in high-pressure situations.
  • Exceptional customer service abilities and interpersonal skills to communicate effectively with all business contacts.
  • Strong judgment and decision-making skills, with effective listening abilities and the ability to handle stressful situations during peak operational periods.
  • Bilingual in Spanish, preferred

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