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Service Management Associate in Automotive

2 months ago

Gary, Indiana, United States Midas - Touch of Gold Full time
Position Overview

Employee Benefits:

  • 401(k) plan
  • Matching contributions for 401(k)
  • Performance-based bonuses
  • Attractive salary package
  • Comprehensive dental coverage
  • Discounts for employees
  • Health insurance options
  • Career advancement opportunities
  • Paid leave
  • Training and professional development
  • Vision care insurance

Key Responsibilities

  • Deliver outstanding customer service and provide consultations to clients
  • Maintain communication with customers regarding services requested and estimated completion times
  • Oversee vehicle assessments, offer recommendations, and generate repair orders
  • Discuss cost estimates with clients and highlight service promotions
  • Guide, manage, and mentor the team while embodying company principles
  • Supervise technicians and ensure the organization of the facility
  • Perform basic technician tasks and other assigned responsibilities

Required Qualifications

  • Preferred experience of 2 years in a managerial role within a retail or service environment
  • Knowledge of automotive systems
  • Exceptional customer service abilities
  • Strong communication and leadership skills
  • Availability for a flexible retail schedule
  • Possession of a valid driver's license

Additional Perks

  • Health, vision, and dental insurance coverage
  • Paid time off for holidays and vacations
  • Compensated training sessions
  • 401(k) plan with professional development reimbursement
  • Discounts on products and services