Emergency Roadside Technician

3 days ago


Tallahassee, United States The Auto Club Group Full time
About the Role

As an Automotive Emergency Response Specialist, you will play a critical role in ensuring the safety and satisfaction of our AAA members. This is a full-time position that requires a strong commitment to customer service, technical expertise, and physical stamina.

In this role, you will have the opportunity to work independently, responding to emergency calls, diagnosing and repairing vehicle problems, and interacting with customers to provide exceptional service.

The ideal candidate will possess a valid driver's license, high school diploma or equivalent, and prior experience in the automotive industry, preferably in a roadside assistance or tow truck driving role. A strong understanding of vehicle systems, safety procedures, and customer service principles is essential for success in this position.

Key Responsibilities
  • Respond to emergency calls from AAA members, assess situations, and provide appropriate assistance
  • Diagnose and repair vehicle problems, including jump-starts, battery replacements, and lockout services
  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members
  • Utilize GPS and maps to locate member breakdown locations and navigate through traffic
  • Maintain accurate records of incidents, services performed, and customer interactions
What We Offer
  • Competitive salary: $21.50 per hour (plus overtime earnings potential)
  • Opportunities for advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with employer match
  • Dispute resolution support and employee assistance programs


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