Automotive Emergency Response Specialist

3 days ago


Tallahassee, United States The Auto Club Group Full time
Job Summary

We are seeking an experienced Automotive Emergency Response Specialist to join our team as a Roadside Assistance Technician. In this role, you will provide exceptional customer service to AAA members by responding to emergency calls, performing vehicle repairs, and delivering applicable services to get them safely back on the road.

The ideal candidate will possess a valid driver's license, high school diploma or equivalent, and prior experience in the automotive industry, preferably in a roadside assistance or tow truck driving role. A strong understanding of vehicle systems, safety procedures, and customer service principles is essential for success in this position.

Duties and Responsibilities
  • Respond to emergency calls from AAA members, assess situations, and provide appropriate assistance
  • Diagnose and repair vehicle problems, including jump-starts, battery replacements, and lockout services
  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members
  • Utilize GPS and maps to locate member breakdown locations and navigate through traffic
  • Maintain accurate records of incidents, services performed, and customer interactions
Work Environment

This is a field-based position that requires frequent exposure to road hazards and temperature extremes. The ideal candidate should be comfortable working in a fast-paced environment, navigating through traffic, and lifting heavy objects.

Benefits
  • Competitive salary: $21.50 per hour (plus overtime earnings potential)
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with employer match
  • Dispute resolution support and employee assistance programs


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