Data Support Director
1 week ago
This position is responsible for directing and supporting all Product Support related development activities associated with current and new product for all Astec Industries Integrated Solutions (IS) and Materials Solutions Group (MS) products.
Key Responsibilities- Develop, improve, and manage critical dealer and customer applications and tools including websites, and diagnostics tools.
- Champion the use of telematics data for creating customer and company value particularly as it relates to diagnostics, predictive maintenance, parts sales, and predictive alerts.
- Develop manage, and continually improve processes and procedures related to Customer Support Planning in the NPD cycle, ensuring all aspects of aftermarket parts and service support are enabled prior to product model launch.
- Build organizational competency specific to Customer Support Engineering including but not limited to design for diagnostics, serviceability, reparability, and data.
- Establish and manage Dealer New Model Qualification program clearly identifying requirements for dealer parts stocking, sales and technical training, and special tools. Establish and manage Total Cost of Ownership database.
- Enable and generate actionable insights via Data Analytics to derive business value from data across the division.
- Prospect, evaluate, select, and develop new technologies required to create significant value for customers and company, particulary in the area of selling parts and service.
- Strong interpersonal, communication and presentation skills
- Ability to identify problems or potential problems at both a strategic and functional level and make or recommend decisions to resolve the same.
- Demonstrated business results through the collection, dissemination, and analysis of large amounts of data.
- Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned.
- Projects strong leadership skills.
- Excellent organization and time-management skills.
- Willingness to accept responsibility and take on new challenges.
- Ability to influence others via communication to get desired results.
Directly or indirectly manages one (1) to ten (10) non-supervisory employees to include but not limited to, Software Developers, Customer Support Planners, Customer Support Engineers, Product Support Representatives, Data Analysts, Data Catalysts, Data Wranglers, and Data Scientists. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Education and/or Experience- Minimum Bachelor's degree in Engineering, Business, Computer Science, or applicable field. Master's degree preferred.
- Minimum of five (5) years supervisory or managerial experience.
- Knowledge of Customer and Product Support fundamentals and processes required.
- Knowledge of manufacturing processes a plus.
- Knowledge of heavy equipment industry is a plus.
- Knowledge of dealer distribution channels is a plus.
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