Warranty Director, Astec Industries

1 week ago

Chattanooga, Tennessee, United States Astec Industries Full time
Director of Warranty Administration

We are seeking a skilled Director of Warranty Administration to join our team at Astec Industries. As a key member of our infrastructure solutions group, you will be responsible for directing and supporting warranty administration, warranty analysis, problem resolution, and product improvement programs for all Astec Industries products.

The ideal candidate will have a Bachelor's degree in Mathematics, Physics, Engineering, Business, Computer Science, or applicable field, with five years of supervisory or managerial experience. You will also possess knowledge of customer and product support fundamentals and processes, as well as strong interpersonal, communication, and presentation skills.

About the Position:
This is a challenging role that requires a unique blend of technical expertise, leadership skills, and business acumen. As a Director of Warranty Administration, you will oversee the organization, management, and daily operations of the warranty functions, monitor and review in-process claims, administer and enforce all warranty policies, and continuously seek ways to improve the customer experience.

Your Responsibilities Will Include:
  • Directing and supporting warranty administration, warranty analysis, problem resolution, and product improvement programs
  • Overseeing the organization, management, and daily operations of the warranty functions
  • Monitoring and reviewing in-process claims to ensure claims are being addressed and resolved
  • Administering and enforcing all warranty policies
  • Continuously seeking ways to improve the customer experience
  • Developing and tracking performance metrics
  • Leveraging warranty analysis to identify, implement, and manage tools, applications, and processes to clearly identify trends and patterns in data
  • Leading activities associated with Problem Recognition processes, including administering the Non-Conforming and Corrective Action (NCCA) system, Corrective Action Request (CAR) creation, administration, and reporting
  • Establishing, administering, and clearly communicating standard and extended warranty policy

Your Experience and Competencies:
  • Bachelor's degree in Mathematics, Physics, Engineering, Business, Computer Science, or applicable field
  • Five years of supervisory or managerial experience
  • Knowledge of customer and product support fundamentals and processes
  • Demonstrated business results through the collection, dissemination, and analysis of large amounts of data
  • Ability to learn and teach complex mathematical and statistical concepts
  • Strong interpersonal, communication, and presentation skills
  • Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned
  • Ability to identify problems or potential problems at both a strategic and functional level and make or recommend decisions to resolve the same

Estimated Salary Range:
$120,000 - $150,000 per year

About Astec Industries:
Astec Industries is an industry leader known for delivering innovative solutions that create value for our customers. We believe in the power of connection and the importance of building long-lasting relationships with our employees, customers, and the communities we call home.

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