Veterinary Hospital Receptionist

1 month ago

Milford, Ohio, United States Petco Full time
Job Summary

The Veterinary Hospital Receptionist is responsible for providing exceptional customer care to Petco full-service Vetco Total Care hospital clients. This role involves fostering cohesion and motivation within the practice, ensuring that the hospital workflow is optimized, and creating an optimal experience for patients and clients.

Key Responsibilities
  • Answer the practice phone and route calls appropriately
  • Maintain hospital appointment calendar, including scheduling appointments and reviewing online bookings
  • Greet visitors, clients, and patients, and notify technical staff when they arrive
  • Participate in the training of new staff members and disseminate knowledge as required
  • Ensure the waiting area is consistently cleaned and well-stocked
  • Confirm appointments by client's preferred communication method and make necessary adjustments
  • Provide backup support to technical staff during peak or emergency situations
Requirements
  • High school diploma required
  • At least 1 year's experience working in veterinary practice or a customer-facing role
  • Excellent written and verbal communication skills
  • Compassionate and sympathetic, with a professional attitude and demeanor
  • Exceptional telephone and computer skills
  • Team player willing to learn new techniques and treatments
Work Environment

Job duties are to be conducted in the Vetco Total Care full-service veterinary hospital. This position may involve bending, kneeling, lifting, and standing for long periods of time.

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