Apprentice - CFI Client Services Specialist

2 weeks ago


Hagerstown, Maryland, United States Fiserv Full time
About the Role

We are seeking a highly motivated and detail-oriented Apprentice - CFI Client Services to join our team at Fiserv. As a key member of our Client Services team, you will play a critical role in providing exceptional support to our clients and driving business growth.

Key Responsibilities
  • Provide Level 2 support for the CFI portfolio, ensuring client satisfaction and driving revenue growth through increased retention and product/service penetration.
  • Work with small to medium-sized accounts to deepen the penetration of Fiserv products and services.
  • Directly impact merchant satisfaction through troubleshooting and timely resolution of simple to complex inquiries.
  • Coordinate seamlessly with other Fiserv teams to deliver comprehensive resolutions to merchants.
  • Maintain accurate and up-to-date inquiry notes and updates, including all work performed and pertinent information regarding the merchant account.
  • Educate customers on relevant product and technical information related to their inquiry.
Requirements
  • High School graduate/GED
  • Experience in customer service, sales, business development, or relationship management; payment processing experience.
  • Knowledge or interest to learn of payment processing; Fiserv's products, platforms, systems, and operational areas.
What We Offer

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's World's Most Admired CompaniesTM 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

We are an Equal Opportunity Employer and welcome diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.



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