Business Data Governance Specialist
4 weeks ago
Omni Inclusive is seeking a Business Data Governance Specialist to join our team. As a key member of our business data governance team, you will be responsible for implementing data governance foundational artifacts for Customer Success data and Support data.
Responsibilities:
- Develop and implement data governance policies and procedures for Customer Success data and Support data.
- Collaborate with cross-functional teams to analyze data and metadata quality issues and develop recommendations to improve and scale Salesforce's data quality.
- Work with the business data governance team and project manager to align on the proposal for the new governance model and ensure the smooth delivery of all deliverables.
- Analyze objects and fields' integration across the sales and customer support systems, as well as the Customer Success Scorecard key metrics, to identify the Customer Success and Support critical data elements.
- Create and implement reports and dashboards showing data and metadata quality issues within our application.
Requirements:
- Over 5 years of experience as a business data analyst.
- Experience in Data Privacy and Data Protection.
- Excellent team player able to work with virtual and global cross-functional teams.
- Must excel in data analysis, problem solving, and communication, with a high degree of attention to detail.
- Proficient with creating queries and analyzing data using Excel/G-Sheets and Salesforce Reports.
- Experience in working and communicating with both information technology and strategic business teams.
- Adept at integrating disparate information, analyzing large tables of data, and interpreting correlations to build recommendations for the business.
- Ability to tell compelling stories and explain complex issues in simple ways.
- Ability to work with deadlines and in a fast-paced environment.
- Salesforce Advance Admin Certified preferred.
- Salesforce object model & SOQL experience preferred.
- Experience in building and creating reports and dashboards in Salesforce.
- Experience in analyzing business processes across multiple data domains (i.e. Customer, Employee, Marketing).
- Experience in Customer Success, Customer Support, or Data Governance is a plus.
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