Customer Support Specialist

4 days ago


South Beloit, Illinois, United States MRA Recruiting Services Full time
Job Overview
MRA Recruiting Services is seeking a Customer Support Specialist to join our team in South Beloit, IL. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers.

About the Role
This is an in-person position working Monday through Friday from 7:30am-4:00pm. The ideal candidate will have a strong customer service background and excellent communication skills. You will be expected to work independently with minimal supervision and collaborate with other departments as needed.

Key Responsibilities
- Proficiently answer incoming calls, provide customer support, and direct calls to other departments as needed
- Assist with billing needs including transfers of service and general account questions
- Collaborate and clearly communicate with other departments
- Provide a positive customer experience with fair, friendly, and courteous service

Requirements
- Consistently dependable
- Conscientious
- Friendly positive attitude
- Currently have and must continue to maintain a valid driver's license
- Have reliable transportation to and from work and other sites
- 2+ years' experience in customer service
- Experience using Microsoft Windows
- Basic math skills

What We Offer
- Estimated salary $20-$25 per hour based on skills and experience
- Comprehensive medical, prescription, and dental benefits at an 85% / 15% employee split
- A 401K with an employer contribution of 4% and an employer-funded pension plan
- Pre-employment drug-testing and physical required

Why Choose Us?
MRA Recruiting Services is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. We partner with companies working directly with their HR department and leadership to hire their talent.

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