Utility Customer Support Specialist

2 weeks ago


Georgetown, United States The Reserves Network Inc Full time
Job Overview

Step into the role of a Customer Service Representative where your expertise in client relations will enhance a forward-thinking atmosphere. You will lead the process of managing utility payments and revenue collection through various channels including in-person interactions and a call center.

Your commitment to providing outstanding customer service will be essential in addressing client inquiries and resolving issues promptly and courteously.

Key Highlights:
  • Attractive hourly compensation ranging from $18 - $22
  • On Call Opportunity: A distinctive chance to demonstrate your capabilities and contribute to the success of the organization.
  • Onsite Role: Engage directly with a dedicated team in a collaborative environment.
  • The position offers convenient access to various amenities for breaks and lunchtime.
Your Responsibilities:

As a vital member of a reputable cooperative organization, you will:

  • Process and record all utility and developer payments received.
  • Assist walk-in clients with requests for service connections, disconnections, and transfers.
  • Handle bank wire payments and respond to customer inquiries regarding utility services, leaks, and billing matters.
  • Maintain records of commercial refuse charges.
Work Schedule:

This position requires availability on an as-needed basis.

Qualifications:
  • A High School Diploma or GED is mandatory.
  • 1 to 3 years of experience in customer service and cash handling is essential; experience in a call center is highly preferred.
  • Strong understanding of accounting and billing practices, credit collection procedures, and relevant laws is required.
  • A valid driver's license and dependable transportation are necessary.
About the Organization:

This cooperative organization is among the most esteemed in the United States, providing procurement and contract solutions tailored to meet government purchasing needs. Become a part of this dynamic and innovative cooperative.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding career opportunities. We are committed to helping you achieve your professional aspirations and excel in your field.

As an equal-opportunity employer, we celebrate diversity and foster an environment of respect, integrity, and trust in every aspect of employment. We encourage individuals from all backgrounds to consider this opportunity.



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