Senior Segmentation Analyst

3 weeks ago

Bothell, Washington, United States Amazon Web Services, Inc. Full time
About the Role

We are seeking a highly skilled Senior Segmentation Analyst to join our Sales, Marketing, and Global Operations team at Amazon Web Services. As a key member of our team, you will be responsible for driving operational efficiency and establishing new processes needed to support the growth of our sales planning motions.

Key Responsibilities
  • Lead projects, programs, and initiatives that increase operational efficiency and establish new processes needed.
  • Develop and track metrics for new strategic programs.
  • Conduct analysis to identify trends and share findings on ticketing support details.
  • Develop metrics and reports to manage SP2 support teams ticketing queue.
  • Coordinate with corporate teams to influence roadmap for enhanced business intelligence and CRM tools to support the business.
  • Provide operational support to S&P program, policy, and enablement teams.
  • Effectively engage with other support resources across SMGS Ops and within stakeholder Business Units (BUs) on the timely execution of customer inquiries.
About the Team

AWS's Sales, Marketing, and Global Operations Segmentation and Planning (SMGS Ops S&P) team provides the technology, tools, and processes to support the rapidly growing worldwide AWS Sales organization. Our purpose is to drive the successful execution of the AWS sales planning motions, including Annual Planning and Current Year planning. We partner with SMGS Ops teams, including Planning Tools, Revenue, CRM, and GSC, to enable our customers to execute planning activities.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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