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Client Success Manager

2 months ago

Coral Gables Florida, United States KENTECH CONSULTING INC Full time

Client Success Manager

**Job Summary**

We are seeking a skilled Client Success Manager to drive customer satisfaction and growth at Kentech Consulting Inc. This role involves building strong relationships with customers, ensuring their needs are met, and delivering tailored solutions to meet their business objectives.

**Key Responsibilities:**

* Serve as the primary point of contact for all customer-related matters, ensuring smooth communication and resolution of any issues.

* Develop and maintain strong relationships with key business executives and stakeholders, acting as a trusted advisor.

* Collaborate with cross-functional teams to deliver solutions that align with customer needs.

* Oversee customer onboarding and training, ensuring customers are fully engaged and realize the value of our solutions.

* Analyze customer data to optimize their experience and ensure consistency in service delivery.

* Identify opportunities for upselling and work closely with sales and operations teams to achieve growth objectives.

* Manage customer activations, ensuring new customers are delighted and go live as quickly as possible.

* Address high-severity requests or escalations with urgency and effectiveness.

**What We Offer:**

* A dynamic and supportive work environment

* Opportunities for professional growth and development

* A competitive salary and benefits package

**Requirements:**

* 2+ years of experience in a customer-facing role

* Strong communication and interpersonal skills

* Ability to analyze data and make informed decisions

* Experience working with cross-functional teams

* Strong problem-solving and conflict resolution skills

**How to Apply:**

If you are a motivated and results-driven professional looking to make a meaningful impact, please submit your application, including your resume and a cover letter, to [insert contact information].