Server Representative

5 days ago

Livonia, Michigan, United States dandbcareers Full time

Job Summary

We are seeking a highly skilled and enthusiastic Server Representative to join our team at Dave and Buster's. As a Server Representative, you will be responsible for delivering an unparalleled Guest experience by providing fast, friendly service and being attentive to Guest needs.

Key Responsibilities

  • Deliver an exceptional Guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Take prompt corrective action where necessary or suggest alternative courses of action.
  • Create a warm, fun atmosphere for Guests and Team Members.
  • Adhere to company sanitation procedures.
  • Maintain responsibility for personal bank and ensure all financial transactions are accurate.
  • Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
  • Assess Guest demeanor and identify when behavior should be called to the attention of a Manager.
  • Greet newly seated Guests in a friendly and timely manner.
  • Accurately take Guests' food and drink orders.
  • Maintain a thorough understanding of all menu items and be able to answer questions regarding food and drink items and their preparation.
  • Enter orders into Micros quickly and in proper sequence, using appropriate modifications and charges.
  • Ensure food is properly garnished and deliver trays to designated table servers' own section, as well as other sections in the restaurant, as needed.
  • Work quickly and efficiently, adhering to the Full hands in, Full hands out philosophy.
  • Assist in party set up and breakdown. Bus and reset tables as needed.
  • Assist other Team Members as needed or as business dictates.
  • Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift.
  • Participate in all incentives and contests, driving sales and promoting the brand.
  • Follow portion guidelines to ensure cost control, while maximizing the Guest experience.
  • Ensure ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to Guest needs in a timely manner.
  • Keep station clean, set up and take down station tables appropriately.
  • Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity, and efficiency/effectiveness.
  • Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
  • Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account for all monies at the end of each shift.
  • Must be able to read and communicate in English.
  • Listen to hear Guests' orders and needs, and then communicate with Guests verbally and with other Team Members verbally via Micros system.
  • Dressed in proper dress code requirements, looking neat, clean, and professional at all times.

Requirements

At Dave and Buster's, the safety of our Team Members and Guests is our top priority. We are committed to delivering the high standards you have come to know and expect from us as we navigate through the COVID-19 pandemic. Our operations are in compliance with all CDC recommended guidelines, including enhanced cleaning and sanitation practices, following social distancing protocols, and providing our Team Members with gloves and masks to keep themselves and our Guests safe.

Dave and Buster's is proud to be an Equal Opportunity and Employer where required by law.

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