Customer Care Specialist
4 weeks ago
**About the Role**
We are seeking a skilled Customer Care Consultant to join our Lift Service Division team. As a key point of contact, you will provide exceptional customer support for our Stairlift products, working closely with Stannah Engineers, internal teams, and customers.
**Responsibilities:**
- Take ownership of customer inquiries, escalating issues as needed to ensure timely resolution.
- Maintain accurate records, adhering to GDPR principles.
- Assist engineers on site with queries or problems, coordinating with internal teams and customers to ensure expectations are met.
- Communicate with Depot Managers to arrange go-backs or provision of parts for completed jobs.
**Requirements:**
- A good standard of English and Maths at GCSE or equivalent level.
**About Stannah Stairlifts:**
We are a British family-owned company, providing elevators, escalators, and moving walkways, as well as manufacturing stairlifts and platform lifts. Our commitment to quality and dedication to customers drives our success.
**Benefits:**
- Competitive salary, paid monthly.
- Quarterly bonus scheme.
- 25 days holiday, with option to purchase additional days.
- Matched contribution pension scheme.
- SimplyHealth cash plan.
- Employee Assistance Programme.
- Company benefits discount/rewards scheme.
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